ABOUT

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Small businesses make up 46% of the US private sector output, and historically represent 61.5% of new job creation. Mercantile is building new credit card products that are specifically designed for these businesses. We start by establishing a deep understanding of our customers and deliver customized solutions that are truly unique. Our products are designed to put money back into the pockets of small businesses so they can focus on serving their customers.

We’re backed by some of the best investors in the world including First Round Capital, General Catalyst, SV Angel, 8VC, Inovia Capital, Commerce Ventures, BoxGroup, Operator Partners, and more. We’re a lean team spread across North America, making an impact on the way small businesses can save. We’re looking for a full-time SMB Concierge Manager to join our team and analyze the businesses we support at a granular level. This position reports directly to the CEO and founder and will be an integral part of building Mercantile and it's product from the ground up.

As the SMB Concierge manager at Mercantile, you will:

1. Save our cardholders time and money.
2. Partner with SMB owners to ensure they have a fantastic experience
3. Use our system and the data to proactively provide helpful insights and recommendations to business owners.

Benefits:

• Remote-first & flexible schedule
• Competitive salaries & equity
• Comprehensive health, dental, vision insurance
• Attend talks, conferences, and professional development events that interest you, and benefit your career growth

ABOUT you

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You could be a fit if you have:

1. Experience in a customer-focused role in the small business space
2. Strong analytical skills and attention to detail combined with good business judgment
3. Clear and empathetic verbal and written communication skills
4. Hands-on and highly entrepreneurial
5. Ability to work in a high-pressure environment with tight deadlines
6. High level of intuition to anticipate and exceed client needs
7. Flexible working hours - available to work on evenings and weekends
8. Experience building and managing a team to fulfill client needs

Bonus points if you have:

1. Deep knowledge of small businesses
2. Experience working in 'fly-over' states
3. A strong passion for something (could be anything!)