At Courier, we are on a mission to make software-to-human communication delightful.

To do this, we want to do for notification infrastructure what Stripe has done for payments infrastructure by making building and sending notifications fast, easy, and delightful. We’ve created the complete user communication stack for developer teams: our API takes the tedium out of integrating various notification channels, while our Studio lets anyone design a message template and deliver the right message to the right user at the right time with a single API call. Email, Push, Slack, SMS, you name it.

We’ve raised $12.5 million from Bessemer Venture Partners, Matrix Partners, Twilio, SendGrid, Slack, and Y Combinator. We're fanatical about delivering an amazing experience to software developers of companies big and small, and our goal is to build a platform that developers don’t just use but one that they love. If you want to push the frontier in developer tooling, we want to work with you.

The Role

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We’re looking to add a founding Senior Data Analyst, reporting to the Head of Data, to develop actionable insights that drive Courier's product strategy. You will be collaborating with cross-functional stakeholders to drive key decisions and initiatives. The ideal candidate will be data-driven, intellectually curious, and a clear communicator.

What You'll Do:

• Create actionable user behavior insights that will influence product development and strategy
• Build and scale our experimentation platform to measure impact of new features
• Design and develop product metrics (OKRs), create insightful automated dashboards and data visualizations to track progress
• Automate analyses and data pipelines while building scalable data infrastructure
• Be a thought partner to Product Managers, Designers and Engineers

A few additional notes:

Location: This role is flexible - work some days from home and some days from our office in the SoMa neighborhood of San Francisco, or be in another state entirely.

Visas: Courier cannot apply for new visas for candidates but can transfer existing visas (please allow up to 8 weeks for the transfer after an offer letter is signed.)

Interested in a little additional reading on Courier and what we are up to or what we value? Check out our latest content.

Who You Are

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• 5+ years of experience in a data science or analytics
• Strong analytical and communication skills with the ability to synthesize insights into compelling stories
• Experience designing, running, and analyzing A/B tests, with a strong understanding of statistics
• Good product and business sense
• Expert in SQL - able to write structured and efficient queries on large data sets
• Experience with a statistical scripting language (e.g. R or Python)
• Working knowledge of Unix command line and git
• Experience with a BI tool (e.g. Mode, Metabase, Looker)
• Experience with ETL tools such as DBT or Airflow is a plus
• A Bachelor’s Degree or higher in a quantitative field

About Courier

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Our Values

• Zoom Out: Don't just stay in your lane. Take the blinders off and look at the entire business.
• Keep It Real: Be honest with yourself about what is going really well, and what isn't. Celebrate wins and have hard conversations.
• Talk To Customers: Working with developers isn't a job role here - it is something we all need to do. Hop on a Zoom, reach out in Slack, build a relationship.
• Have An Opinion: Each team member is an expert on what success will look like for Courier. Nobody else has the answers.
• JFDI: There will always be more work to do than people to do it. If you see something that needs to get done, just f*cking do it. Don't wait for someone else.

Diversity, Equity & Inclusion

At Courier, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in how software communicates with humans. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you. Please don’t hesitate to ask if we can accommodate you in any way both during the interview process and after.

Benefits

• Top of market salary
• Generous equity plan
• Top of the line PPO health insurance plan (medical, dental & vision) – we cover 99% of your personal and dependent premiums
• 401k through Vestwell
• Flexible Health Savings Account
• Unlimited Paid Time Off (Vacation, Sick & Public Holidays)
• A brand new workstation and credit card to cover any other necessary expenses
• Free lunch in the office and $25 DoorDash credit on Fridays
• Annual personal development budget
• $100 monthly commuter benefit contribution
• Other perks and discounts through Sequoia

Security & Compliance

Courier takes protecting the data of our customers – and of their notification recipients – seriously. Every Courier employee goes through security training and a background check as part of onboarding. Each employee is expected to follow Courier's security and compliance processes, and uphold industry best practices.